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Warranty Information

Full Warranty Information:

2 year warranty on electrical equipment and control display
I-Sense Spas warrant all major spa components – specifically, the pumps, the heater, the control system and the ozonator – against malfunction arising from defects in materials and workmanship, for a period of 2 years to the customer.Includes parts and onsite labour necessary for repair. Leaks from pump unions are expressly excluded from the warranty. There is no call out charge during warranty period.

5 year on the shell structure

The shell will maintain is structural integrity and configuration and be free of any water loss due to defect in the spa shell.

1 year warranty on the shell surface
I-Sense Spas provides the user of the spa a 1 year warranty against blistering, cracking and delamination.

1 year warranty on the Cabinet of the spa
I-Sense Spas warrant the factory installed side panels for 1 year. This specifically covers cracking or peeling of the cabinet. Fading and weathering of the cabinet surface will naturally occur over time and is not considered a warrantable defect.

1 year warranty on the hot tub cover
The thermal cover is warranted against defects in materials or workmanship for 1 year from the original date of delivery.

1 year warranty on LED lights and other components
I-Sense Spas warrant all other spa components, including but not limited to LED lights, fuses, topside control unit, diverter caps, cover clips, and jet inserts against malfunction arising from defects in material and workmanship for a period of 1 year to the customer.

Labour is included in the event of a warrantable defect requiring an engineer to replace the neccessary component. Labour for replacement of small components considered replacable by the customer is not included. In the event of a warranty claim, an initial call-out charge will be taken before visit. If the fault is determined to be a manufacture defect, the call-out charge will be refunded. Travel cost is free of charge within 100 miles of LU1 postcode.

Warranty Limitations: 
1. The Warranty does not cover damage caused by misuse, lack of maintenance, excessive chemicals or lime scale deposits.
2. The manufacturer reserves the right to replace the defective parts with factory or remanufactured parts.
3. The manufacturer is not responsible for any damage caused by altercations or modifications by the user.
4. Radio/Bluetooth reception is not covered by warranty because the reception depends on local conditions. The received signal may deteriorate if there are high voltage lines near the spa.
5. The warranty of the spa does not cover defects, damage of failure caused by the common carrier, installer, user or other persons, pets or rodents, or resulting from, without limitation, any of the following: careless handling ( lifting unit by plumbing, abrading finish, etc) including its own negligence; modification of any type for any reason) including modification to meet local code). Improper installation ( including installation not in accordance with instructions and specifications provided with the unit). Connections supplied by the installer of the equipment; improper voltage supply or unauthorized electrical modification; misuse; incorrect operation; or lack of routine maintenance; excessive chemical usage; operation of the unit without specified minimum amount of water or at inappropriate water temperature; use of abrasive or improper cleaners;or acts of gods, such as lightening, floods earthquakes etc.
6. In addition,  The manufacturer will not be responsible for incidental or consequential damage or losses arising from any cause ( e.g water damage to carpet, ceiling tiles, marbles, loss of use etc. Including its own negligence, damages to respecting or resulting from : plated parts when pool are/or spa chemicals are used in the unit or hard water conditions.
7. Replacement of a whole spa (removal and re-installation) is only applicable in the event of a major structual defect to the acrylic shell. In all other instances, I-Sense Spas will repair the fault in situ. 
8. This warranty does not include any costs relating to obtaining access for repair; or loss of use damage, including loss of sales, profit or business advantage of any kind under any circumstances.
9. Spa units are excluded from any warranty coverage if any addition, deletion or modification of any kind whatsoever has been made to the unit (or to any component).
10. Water damaged to electrical components caused by overfilling is not covered by warranty. All spas are built with a 'hartford loop' to prevent water from entering the air blower pipes when the spa is filled to the correct level. If the spa is excessively overfilled above the LED lights, water could enter the air blower and cause electrical damage. The maximum filling position is explained to all customers on install day. 
11. The warranty does not cover defects of damage due to normal wear and tear, improper installation, alterations with the manufacturer written consent, accident, misuse, abuse, commercial or industrial use, use of an accessory not approved by manufacturer, failure to follow the user manual, or repairs made or attempted by anyone other than an authorized representative of the manufacturer.
12. I-Sense Spas will not provide compensation for delays in rectifying and faulty/broken hot tub issue.

Extent of Warranty:
This warranty extends only to the original consumer purchaser of the spa when invoiced and delivered. The warranty terminates upon any transfer of ownership, prior to the expiration of the warranty period. Any modification to the spa will void the warranty.



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